Privacy Policy for Story Bloom

Last Updated: September 22, 2025

Pixology Sp z o.o. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Story Bloom (the "App").

Please read this Privacy Policy carefully. By using the App, you consent to the data practices described in this policy.

1. Company Information and Data Controller

Pixology Sp z o.o.

Władysława Jagiełły 1/45

32-020 Wieliczka, Poland

EU VAT: PL6832145611

For any privacy-related questions or requests, you can contact our data administrator at:

Email: contact@pixology.cloud

Phone: +48 736 840 630

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:

Personal Data: Account registration information such as your email address and username.
User-Generated Content: The stories, text, images, audio, and other content you create within the App.
Usage Data: Information automatically collected when you access and use the App, such as your IP address, device type, operating system, and in-app activity.
Safety Signals: Metadata and behavioral signals (for example, frequency of reports or block actions) that help us detect abuse and protect the community.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Provide, operate, and maintain the App's services.
Improve, personalize, and expand our App.
Communicate with you, including for customer service and to send you updates about the service.
Monitor and analyze usage and trends to improve your experience.
Protect against fraud, enforce our zero-tolerance policy, and ensure the security of the App.

4. Data Storage and Location

Your personal data is processed and stored on secure servers provided by third-party data hosting providers, located within the European Union (EU). We have taken appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

5. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as data storage, subscription management (RevenueCat), analytics, and safety tooling.
By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, respond to reports of objectionable content, or protect the personal safety of users or the public.
Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

6. Safety, Moderation, and Support

To keep Story Bloom safe, we process certain data to detect and respond to objectionable content and abusive behavior:

Automated and Human Review: We use automated filters, AI-assisted classifiers, and human moderators to identify potentially objectionable stories and profiles. These systems may analyze text, images, audio, or metadata you provide in the App.
User Reports and Flags: When you flag content or users, we receive the information you submit along with contextual data necessary to investigate. We may contact you for additional details.
Blocking: If you block another user, we store the block relationship so that the blocked user cannot interact with you.
Response Commitment: Confirmed objectionable content is removed and offending accounts are suspended or terminated within 24 hours of verification.

Data processed for moderation purposes is retained only as long as needed to enforce our policies, comply with legal obligations, or resolve disputes.

7. Marketing and Analytics

In-App Analytics: We may partner with third-party analytics providers to monitor and analyze the use of our App. These tools may use cookies or similar technologies to collect information about your activities within the App. This helps us understand user behavior and improve our service.
Website Analytics: Our website (https://getstorybloom.com) uses Google Analytics to help us understand website traffic and webpage usage.

8. Account Deletion

You can request the deletion of your account at any time through the App's settings. Upon receiving a deletion request, we will hold your account data for a grace period of 30 days to prevent accidental or malicious deletion. After this 30-day period, all your personal data associated with the account will be permanently erased.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including:

The right to access, update, or delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability.
The right to withdraw consent.

If you wish to exercise any of these rights, please contact us at contact@pixology.cloud.

10. Children's Privacy

Our service is designed to be used by all ages, including children, but always under the direct control of a parent or legal guardian. We are committed to complying with all applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) in the United States and the General Data Protection Regulation (GDPR) in Europe.

We do not permit children under the relevant age of consent (13 in the U.S., 13-16 in the EU, depending on the country) to create an account. A parent or legal guardian must create the account and, through our "Kids Mode," may authorize a child to use our service under their direct supervision. We rely on this parent or guardian to provide verifiable consent for the collection of the child's personal information, which includes content created by the child (such as stories and drawings).

If you are a parent or guardian and you become aware that your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@pixology.cloud.